We are looking for a proactive and skilled Support Engineer to provide onsite support while collaborating closely with a remote HQ IT Team. You will be the front-line tech expert ensuring seamless IT operations for multinational companies.

- Providing day-to-day Deskside Service operations for Multinational Enterprise and its related group companies at different locations (such as PC, iPhone, Network access, Video conference systems including Audio Visual, IP phone, Printer/Copier, Windows OS, and PC Applications, Office365 applications, etc.) - Communicate with end users and apply strong analytical skills to troubleshoot issues independently and escalate issues to related vendors, or personnel. - Perform end-user training for new user devices and tools when requested, especially during staff onboarding processes. - Maintain regular IT asset management, hardware, software inventory control, and maintenance programs. - Perform routine health checks, system monitoring, and system reports on system endpoints for the programs such as endpoint security protection, backup operations. - Prepare basic standard knowledge base, manual documentation, FAQ. - Be willing to think and take initiative to propose better solutions and liaise with co-working vendors and customers. - Support company for project implementation activities. - Other ad-hoc tasks related to IT.

- At least 2 years end-user IT support environment background - Hands-on experience on Windows PC / Server knowledge, Windows/Linux OS, and basic application support (MS Office 365, Azure/Office Admin portal/Intune-Endpoint.) - Experience in creating and managing AD, Azure AD/Entra ID - MS Office 365 troubleshooting especially MS Outlook and Teams knowledge - Know some basic Server, NTFS Permission, simple network architecture and Firewall security knowledge (LAN/WAN, WIFI, FW, Proxy, ACL) - Enterprise Collaboration/Video Conference IP phone basic knowledge

- Have experience either supporting operation support & service for more than 50 users in multi office locations and dealing with company executives and Expat management environments - Be familiar with System admin operation (ID creation, asset management, staff onboarding, etc.) - Enterprise security operation (End client security, ID management, etc.) - Capable to use Ticketing systems for user support and Case tracking, troubleshooting (ServiceNow, ServiceDesk+ etc.)